Shipping policy

Last updated: August 10, 2026

Quick overview

Free shipping on every U.S. order.
Tracking is included with every order.
We currently ship within the United States only.
Custom orders with preview: preview normally arrives within 1–2 business days, followed by estimated delivery within 10–20 days after your final preview is approved.
Custom orders without preview: estimated delivery within 10–20 days after we have everything reasonably needed to make your order.
Ready-made items: estimated delivery within 10–20 days after ordering.

Shipping rates

Shipping is free on every order delivered within the United States. There is no minimum purchase requirement.

Where we ship

We currently ship within the United States only.

Some personalized products are produced and fulfilled from Vietnam before entering the U.S. delivery network.

You will not be charged additional customs duties or import fees upon delivery for orders shipped under our current fulfillment arrangement.

Any sales tax collected during checkout is separate from customs duties or import fees and is handled according to the checkout and tax rules applicable to the order.

Delivery estimates

Our delivery estimates include both production and shipping time unless otherwise stated.

Our 10–20 day delivery estimates are calendar days, including weekends and holidays.

Where a timeframe is described as business days, business days do not include Saturdays, Sundays, or U.S. federal holidays.

Custom orders with a preview

If you choose to review a preview before production, we normally email the preview within 1–2 business days after receiving the photo and personalization details needed to prepare it.

Your estimated 10–20 day delivery window begins after you approve your final preview.

Nothing is printed while we are waiting for your approval, so approving your preview promptly helps your order move forward sooner.

Custom orders without a preview

If you choose Skip Preview, your order may move into production without waiting for approval.

Your estimated 10–20 day delivery window begins once we have the photo, personalization details, and other information reasonably needed to make your order.

If something you submitted cannot reasonably be used as provided, we may contact you before production. In that case, the estimated delivery window begins once we receive the information needed to proceed.

Ready-made items

Ready-made products with no personalization are normally estimated for delivery within 10–20 days after the order is placed.

Delivery dates are estimates

The delivery windows above are estimates, not guaranteed arrival dates.

Peak seasons, severe weather, natural disasters, carrier disruptions, customs processing, transportation interruptions, incorrect addresses, and other circumstances outside our reasonable control may occasionally cause delays.

We do not recommend relying on an estimated delivery date as a guaranteed arrival date for a birthday, anniversary, memorial date, holiday, or other specific occasion.

If we become aware that we cannot ship your order within a timeframe we have promised or otherwise required by applicable law, we will contact you with the updated information and the options available to you, which may include agreeing to a revised timeline or cancelling the unshipped order for a refund.

Tracking your order

Every order includes tracking.

A tracking number may be created while a personalized order is still being prepared or produced. The creation of a tracking number does not necessarily mean that the carrier already has physical possession of the package.

Once the package enters the carrier network, tracking will begin updating as it moves toward delivery. Tracking may not show movement immediately after the number is generated.

Orders with multiple items

If your order contains multiple items, they may be produced or shipped separately and may arrive on different days.

There is no additional shipping charge if we split one order into multiple shipments.

Please check your shipping address

Please check your name, street address, apartment or unit number, city, state, and ZIP code carefully before placing your order.

If we notice that an address appears incomplete or inconsistent, we may contact you to confirm it before shipping.

Automated address suggestions or warnings provided during checkout can be helpful, but the customer remains responsible for confirming that the final shipping address submitted with the order is correct.

If you notice an address mistake

If the package has not progressed too far in production or fulfillment, we will make a reasonable effort to correct the address at no charge.

We cannot guarantee an address change once an order has entered the shipping process.

If a package was shipped to the address submitted with the order

If an order is shipped to the address provided by the customer and that address is incorrect or incomplete, the order does not automatically qualify for a refund or free replacement.

We understand that genuine mistakes happen. Contact us and we will work with you and the carrier to determine what can reasonably be done.

If a package is returned to us or to our fulfillment partner because of a customer-provided address error, we may be able to arrange reshipment. Additional shipping charges may apply depending on the circumstances.

Delayed or stalled packages

If your tracking has shown no meaningful movement for 10 business days, contact us with your order number and we will investigate with the carrier or fulfillment partner.

If the shipment is confirmed lost, or we determine that delivery cannot reasonably be completed, we will arrange a replacement or refund at no cost to you.

Tracking says delivered, but I cannot find my package

If tracking shows that your package was delivered but you cannot locate it, please first:

check around the delivery location;
check your mailbox, porch, side door, building reception, parcel locker, or other safe delivery areas;
ask members of your household or neighbors whether they accepted the package; and
contact the local carrier when appropriate.

If you still cannot find the package, contact us with your order number and we will help investigate.

If the carrier confirms that the package was lost or delivered to the wrong location through no fault of the customer, we will make it right with a replacement or refund.

If the carrier provides evidence that the package was delivered to the shipping address submitted with the order, the order does not automatically qualify for a refund or replacement. We will still review the circumstances and help with the carrier investigation where reasonably possible.

Damaged, defective, or incorrect items

Please inspect your order after delivery.

If your item arrives damaged, defective, or materially incorrect because of our error, contact us within 7 days of delivery with your order number and reasonable photo or video evidence of the issue.

Please see our Return & Refund Policy for full details.

Contact us

Everfondly LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States

Email: hello@everfondly.com

We aim to reply within 1 business day, Monday through Friday.

The address above is our business mailing address and should not be used as a return address unless we specifically instruct you to send an item there.