Shipping policy
Quick overview
- U.S. standard shipping: $4.99
- Free U.S. shipping on orders $59+
- Tracking included with every order
- Non-custom items: delivered within 7–15 days of ordering
- Custom items: preview within 1–2 business days, delivered within 7–15 days after approval
Shipping rates
U.S. standard shipping is $4.99. Orders of $59.00 or more ship free. The free-shipping threshold is applied to your order total after any discount codes, so a discount may bring your total below $59. Your final shipping cost is always shown at checkout before you pay.
Delivery estimates
Non-custom items typically arrive within 7–15 days of the order being placed.
Custom and personalized items follow four steps: you place your order and submit your details; we email an artwork preview within 1–2 business days; you approve it; the item is then produced and delivered within 7–15 days of approval.
The delivery clock starts when your preview is approved, not when you pay. We proceed with production automatically if we do not hear from you within 48 hours, so your order is never left waiting.
Delivery may take longer during peak seasons and holidays, or because of severe weather, carrier delays, customs processing, or other circumstances outside our control. Business days are Monday to Friday, excluding U.S. public holidays.
Tracking your order
Every order includes tracking. You will receive a shipping confirmation email with your tracking number once your item leaves our production facility. Tracking can take 24–48 hours to show its first scan.
Orders with multiple items
If you order custom and non-custom items together, they may ship separately and arrive on different days, at no extra cost to you.
Shipping address
Please check your shipping address before ordering. We cannot guarantee address changes once production or shipping has begun. We are not responsible for delivery failures caused by an incorrect or incomplete address, and packages returned to sender may require an additional shipping charge to be re-sent.
Delayed, lost, or stalled packages
If your tracking shows no movement for 10 business days, email us with your order number and we will remake and re-ship your order free of charge. If tracking shows the parcel as delivered but you cannot find it, please check with your household and neighbours and contact your local carrier first — we will help you file a claim.
Damaged, defective, or incorrect items
Report any issue within 7 days of delivery with photos. See our Return & Refund Policy.
International orders
Delivery times vary by destination country, carrier, and customs clearance. Any customs duties or import taxes are the responsibility of the recipient and are not included in our prices.
Contact
Email: hello@everfondly.com