Refund policy

Last updated: August 10, 2026

At Everfondly, personalized pieces are made specifically for you. We want you to feel comfortable ordering something this meaningful, so our policy is designed around a simple principle: if we make a mistake, we make it right.

The short version

  • You may choose to review and approve a product preview before production, or skip the preview and let us begin sooner.
  • If you choose a preview, nothing is printed until you approve your final preview.
  • If you choose a preview, two rounds of preview revisions are included at no additional cost.
  • If you choose a preview, you may cancel for a full refund at any time before approving it. If you skip the preview, we can only cancel and refund before production starts.
  • Once you approve your preview, your order is released to production immediately and becomes final sale for change of mind.
  • If you skip the preview, your order may enter production once we have the information needed to make it.
  • If your item arrives damaged, defective, or materially different because of an error by Everfondly, contact us within 7 days of delivery and we will make it right.
  • Ready-made, non-personalized items may be returned within 30 days of delivery.

Choosing your preview option

Preview before production — recommended

If you choose to review a preview, we normally email your product preview within 1–2 business days after receiving the photo and personalization information needed to prepare it.

The preview shows how your personalized product is expected to look. It is provided for order approval only. Your purchase does not include a separate digital artwork file, editable source file, print-ready artwork, or other standalone digital product.

Nothing is printed until you approve your final preview.

Skip preview

If you choose Skip Preview, you are asking us to create your personalized piece using the photo, names, dates, quote, engraving text, options, and other instructions you submitted without waiting for preview approval.

Your order may enter production as soon as we have everything reasonably needed to make it. Skip-preview orders do not include preview revisions.

Please check all personalization information carefully before placing your order.

Preview revisions

If you choose a preview, your order includes up to two rounds of free revisions before approval.

A revision round means one consolidated set of requested changes submitted at one time. We encourage you to review the full preview and send all requested changes together whenever possible.

Revisions may include reasonable corrections or adjustments to details shown in the preview, such as:

  • spelling;
  • names or dates;
  • quote or message text;
  • layout;
  • placement; or
  • similar personalization details.

After the two included revision rounds, we may make a small additional adjustment as a courtesy when the request is simple and reasonable. More substantial changes may require a new order or may not be possible.

If we make any change after the preview you last reviewed, we will send you the updated final preview. We will not send the order to production until you approve that final version.

Preview revisions do not include replacing the original photo with a completely different photo after the artwork has already been created. If you would like to use a different photo at that stage, please contact us and we will explain the available options.

If your photo cannot be used

Some customer photos may be too blurry, too small, too dark, too heavily cropped, or otherwise unsuitable for creating a result we are comfortable producing.

If we believe your photo is not suitable, we will contact you and ask for another photo before production.

If you do not have another suitable photo, we will not knowingly produce an item that we do not believe can meet a reasonable quality standard. We will cancel the personalized order and refund it in full.

Cancelling a personalized order

If you chose a preview

You may cancel for a full refund at any time before approving your final preview, including while we are preparing the preview or revisions.

Once you approve the final preview, your order is immediately released to our production partner for manufacturing. Production therefore begins at approval, and the order can no longer be cancelled or refunded for change of mind.

If you chose Skip Preview

Please contact us as soon as possible if you need to cancel.

If production has not started, we will cancel the order and refund you in full. Because Skip Preview orders may enter production shortly after we receive usable personalization information, we cannot guarantee a cancellation window.

Once a personalized order has entered production, it cannot be cancelled or refunded for change of mind because it is being made specifically for you and cannot reasonably be resold.

If we are waiting for your preview approval

If you chose a preview and we do not hear back from you, we wait. Silence is never treated as approval.

We normally follow up on day 2, day 4, and day 7 after sending your preview.

If we still have not heard from you 14 days after the preview was sent, we will cancel the order and refund you in full. You are welcome to place a new order whenever you are ready.

If your preview does not reach you because of spam filtering, a delivery problem, or an incorrect email address, please contact us and we will resend it. An email that you did not receive will never be treated as approval.

Please check your personalization carefully

If you choose a preview, please check your photo, names, spelling, dates, quote, engraving text, layout, selected options, and other personalization details before approving your final preview.

We produce your item based on the final preview you approve.

If you choose Skip Preview, please check the same information before placing your order because production may proceed using the information you submitted without a separate approval step.

Once production begins, Everfondly cannot be responsible for incorrect information submitted by the customer, such as an incorrect name, spelling, date, message, photo, shipping address, or personalization choice.

Errors made by Everfondly remain covered by this policy.

If something is wrong with your item

Please inspect your order when it arrives.

If your item is damaged, defective, or incorrect because of an error by Everfondly, contact us within 7 days of delivery at hello@everfondly.com.

Please include:

  • your order number;
  • a short description of the problem; and
  • clear photos or, where reasonably useful, a short video showing the issue.

Depending on the issue, we may reasonably ask for additional photographs or video of the item, packaging, shipping label, lighting controls, or other relevant details so that we can understand what happened and provide the appropriate solution.

We will never ask for unnecessary evidence simply to make a valid claim difficult.

Examples of covered issues include:

  • an item arriving broken or damaged;
  • a light or electrical component not functioning correctly;
  • the wrong product or personalization being produced because of our error;
  • a finished item that materially differs from the final preview you approved; or
  • for Skip Preview orders, a finished item that materially differs from the personalization information you submitted because of our error.

If the issue qualifies, we will make it right with a replacement or a full refund at no cost to you. Where both remedies are reasonably available, we will work with you to choose the solution that makes the most sense.

In most cases, you will not need to return a damaged or defective personalized item. If we do need an item returned as part of resolving a verified product issue, we will provide appropriate return instructions and will not require you to pay return shipping for an error that was ours.

The 7-day reporting request helps us investigate product and shipping problems promptly and does not limit any rights you may have under applicable law.

Normal product variations

Screen displays vary, and natural materials such as wood naturally differ in grain, tone, and appearance.

Printing, acrylic cutting, positioning, lighting, and production processes may also result in small variations between photographs, previews, and the finished physical product.

Minor variations of this kind are not considered defects.

A finished personalized item that is materially different from the final preview you approved, or from the personalization information you submitted if you skipped the preview, remains covered by this policy.

Ready-made items with no personalization

Some products may be sold without a name, date, photo, message, engraving, or other personalization. These are considered ready-made items for this policy.

You may request a return of a ready-made item within 30 days of delivery.

To qualify, the item must be unused, in its original condition and original packaging, and accompanied by your order number or proof of purchase.

Please contact us before sending any return. Returns sent without prior approval may not be processed.

For change-of-mind returns of ready-made items:

  • return shipping is paid by the customer;
  • there is no restocking fee; and
  • discounted ready-made items follow the same 30-day return window unless clearly stated otherwise before purchase.

Items we cannot accept as change-of-mind returns

We cannot accept change-of-mind returns for personalized products once production has begun.

This does not affect our responsibility for an item that is damaged, defective, or materially incorrect because of our error.

We also cannot accept:

  • gift cards;
  • returns sent without prior approval;
  • items damaged through misuse after delivery; or
  • ready-made items returned outside the applicable return period.

Refund timing

Once a refund is approved, we issue it to your original payment method as promptly as possible and normally within 5 business days.

Your bank, card issuer, PayPal, or other payment provider may require additional time to post the refund to your account after we have issued it.

If you believe an approved refund has not arrived, please contact us and we will help you investigate it.

Contact us

Everfondly LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States

Email: hello@everfondly.com

We aim to reply within 1 business day, Monday through Friday.

Please contact us before sending any return. The address above is our business mailing address and is not a return address unless we specifically instruct you to send an item there.